Cancellation & Refund Policy

Refund requests for unused digital credits may be submitted within 14 days from purchase by emailing support, subject to applicable law. Polar may handle parts of the refund flow for eligible unused digital credits where applicable.

Refund and cancellation requests must be sent to support@getviseo.com.

Credits consumed for video generation are not refundable because the digital service begins immediately at the user's request.

If a video generation fails and the system refunds credits automatically, those credits remain available in the user account.

Refund objections, Polar payment questions, and digital delivery issues should be sent to support@getviseo.com with the account email and package name.